Customer Success Manager Enterprise SaaS Mumbai – 3-7 Years Experience
Job Description
Are you a Customer Success Manager looking for Enterprise SaaS opportunities in Mumbai? Furthermore, we are seeking a dedicated Customer Success Manager for our Enterprise SaaS platform based in Mumbai. Specifically, this role requires 3-7 years of experience in customer success management within the enterprise software industry.
Location: Mumbai
Key Requirements and Qualifications
- Additionally, experience in negotiating, dealing, interacting, retaining, and acquiring new customers.
- Furthermore, strong ownership attitude and rigor to drive the team.
- Excellent communication skills with ability to interact and engage with both internal and external stakeholders; should be able to handle communications across verticals.
- Acumen to translate business requirements into technical solutions and vice versa. Can identify business opportunities with existing customers or partner with others to create one.
- Can lead culturally and functionally diverse teams working across time zones.
- Must come from a technical background to understand Mozark’s core products. Preferable educational/skill-set backgrounds – CS, ECE
- Work experience of 3-7 years. Must come from an enterprise background, preferably Software.
- Comfortable with the shifting dynamics of a start-up.
- Customer onboarding, training, and support
- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars
- Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
- Analyzing customer data and helping them discover aspects of the product that are most beneficial to them
- Carrying out periodic health checks to avoid churn
- Firefighting during account escalations
- Account management and renewals
- Keeping customers updated on changes to the product they’re using, new features, and new products they might find useful
- Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
- Upselling and cross-selling through review of customers’ progress
Why Choose This Customer Success Manager Mumbai Role?
Moreover, join a dynamic tech company where every Customer Success Manager Mumbai team member makes a real impact. Additionally, our Mumbai office offers excellent career growth opportunities, competitive compensation, and the chance to work with cutting-edge enterprise technology. As a result, as a Customer Success Manager in Mumbai, you’ll be part of a collaborative environment focused on driving customer satisfaction and business growth.
Therefore, apply now to become our next team member and help shape the future of customer success in the enterprise SaaS industry.